Coronavirus information

What we’re doing to keep you safe at your appointment during the Coronavirus outbreak and lockdown

It is crucial that during the Coronavirus outbreak we maintain a supply of blood supply to the medical research field to help continue their vital work in developing new diagnostic tools, medications and therapies. We want to reassure our donors that during these times it is safe to continue donating with us and below have provided information on the steps we have put in place to ensure your increased safety during this time.

Please only attend your donation appointment if you are fit and healthy and have not been in recent contact with individuals with Coronavirus.

If you have had Coronavirus Infection you must wait for 14 days from when your symptoms settled. If you are/have been in self-isolation or household isolation you must wait 14 days from the first day of isolation and 14 days from when your symptoms settle.

If you develop any symptoms of Coronavirus infection after donating, please contact us to let us know

To make donating even safer for you and our staff we’ve introduced extra safety measures during your appointment. These are as follows:

Providing transportation

To reduce your risk and ensure your safety attending your appointment, we will be offering a free door to door taxi service arranged by us for all donors until the end of May 2020. This will ensure you maintain your social distancing and avoid using public transport. We will organise transportation from your home to our clinic and once your appointment is finished, back to your home again.

Ensuring social distancing

We are asking all donors to only attend at their specific appointment time (not too arrive early or late) to help maintain social distancing. This will prevent the clinic from becoming too busy or crowded and ensure plenty of distance between donors. If you arrive early, you may be asked to wait outside the clinic and attend at your appointment time. When donors attend, they will be asked to disinfect their hands with alcohol hand gel and as an extra precaution will be provided with a face mask to wear throughout their time in the clinic.

We are asking donors to attend their appointments alone and not bring non-donating members of the public with them or their children.

We’ve also increased space between chairs in our waiting room to ensure donors have 2 meters between one another.

Hand hygiene for donors and staff

There will be alcohol hand gel for donors to use on arrival and available throughout the clinic.

Staff routinely practice best hand hygiene procedure during and between seeing different donors. Our nursing team are trained in universal hygiene precautions to prevent the spread of infections.

Reduced staffing levels

Staffing levels have been reduced as a social distancing measure. We ask donors to be patient with us during these times as only nursing and management staff will be available in clinic. Therefor it may take longer for us to respond to any queries. We appreciate your understanding and cooperation.

Cleaning surfaces

Staff are undertaking additional cleaning of surfaces such as donation chairs, the waiting room area and other communal areas to minimise risk of infection.

Masks for staff

To protect our nursing staff, they have been issued with face masks and face visors to wear as an extra precaution to protect both themselves and donors.

Removing hot drinks

We encourage donors to wait in our seating area for at least 15 minutes after their donation. To help reduce the time you spend sitting near other people, we have stopped serving hot drinks after you donate. This is because we find people spend longer drinking hot drinks than cold ones.

You will still have as much time as you need to recover and safely leave.